Terms & Conditions
TERMS & CONDITIONS
Welcome to www.thestopdxb.com, house of rare mix of apparel. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.
www.thestopdxb.com (the "Website") is owned and operated by Merch Loft Trading LLC as THE STOP, for its own benefit and the benefit of its affiliates and subsidiaries (together “we" or “us") in the United Arab Emirates. Merch Loft Trading LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 874413.
We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the UAE can currently be processed via the UAE Website. Please refer to the Delivery section. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.
When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your Order is paid for.
The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available would actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.
Receipt of your Order will be acknowledged by email. However the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.
We currently accept the following tender types for Orders placed on our Website: Visa and MasterCard. You can also use Apple Pay to facilitate payment. Cash on delivery is permitted for Orders of up to AED 10,000. Cash on delivery is currently the only payment option available for Orders placed via our Website’s Call Centre. An additional handling fee of AED 25 is payable for all cash payments to cover the cost to us of providing this service. This will be payable on delivery of your Order and will be added to your Order total. Payment will be taken at the time you place your Order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.
Prices on the Website are displayed in AED, and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.
Where you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.
The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.
Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your Order:
- has already been processed, then we may at our discretion:
- cancel the Order (or part thereof), arrange for collection of the mispriced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes and duties (if applicable);
- where the price you paid is lower than the actual price of the item, honor the price in your Order; or
- where the price you paid is higher than the actual price of the item, refund you the difference;
- has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.
Gift Tagging and Messaging
Gift tags and gift messages can be added to your Order free of charge by selecting this on our Order check out page.
Shipping & Delivery
To keep you as one of our most valued customers, THE STOP offers complimentary shipping for orders $250 and above. For orders below this amount standard shipping rates of $25 apply. Orders generally take 1-2 days to process and another 2-5 days to ship.
Our UAE office operates Sunday through Friday, with the exclusion of UAE public holidays. Please note that orders placed on Friday and Saturday will be processed the following Sunday.
THE STOP does not ship to P.O. Boxes.
Once your order has been shipped, you will receive confirmation e-mail with tracking information so you can monitor your package in transit. To track an order on www.thestopdxb.com please sign in and visit the [Track Order] page.
Lost or Stolen Packages
If a package is recorded as delivered to your address, but you have not received it, please contact us at firstname.lastname@example.org within 2 weeks of placing your order. Once you’ve reported your package as lost, our Support Team will reach out to the dedicated courier company to open an investigation for your package.
THE STOP is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.
To check the status of your order, please visit [My Account], sign in to your account and click [My Orders] tab. Uncompleted payments will automatically be canceled after three days.
Once you complete making a payment, waybill number will be informed by email within 24 hours based on business days, then you may begin tracking the day after.
THE STOP provides worldwide shipping.
Shipping to Asia: 1-3 business days
Shipping to Oceania: 2-5 business days
Shipping to Europe: 3-5 business days
Shipping to North America: 5-7 business days
* The shipping duration may vary depending on circumstances of carrier and public holidays.
To keep you as one of our most valued customers, THE STOP offers complimentary shipping for orders $250 and above. For orders below this amount standard shipping rates of $25 apply.
Import duties and taxes are excluded from the total price whilst the amount varies depending on quantity, price, and country.
Shipping Address Amendments
If you would like to amend your shipping address, please contact us immediately by
E-mail (email@example.com) or phone (+97142779038).
However, we may not amend once the product has already been shipped.
EXCHANGE & REFUND POLICY
Items to qualify for exchange must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on accessories please take care not to mark the items with make-up.
- If an item has a THE STOP security tag or brand tag attached, it must be returned with the tag in its original position.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Due to the nature of customized orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customized pieces were damaged or faulty when delivered to you.
Free Returns Pick Up
We are pleased to offer free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the THE STOP warehouse no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant location within 14 days
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.
If you choose, we can issue your refund as THE STOP credit; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.
Intellectual Property Rights
Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.
User Generated Content
By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us here. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.
Third Party Sites
Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website.
Your use of the Website is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.
You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.
Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the Merch Loft Trading LLC.
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.
These Website Terms are published in English.
Disputes and Governing Law
These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.